Frequently Asked Questions

Searching bluetooth devices with the app I am not able to find my Appmosfera. What should I do?

Please perform the following checks:
  1. Smartphone bluetooth activated.
  2. Smartphone localisation service (GPS) activated. Some Android versions require to have the localisation activated in order to find bluetooth devices.
  3. Appmosfera has battery charge. Otherwise, chargue the device and press the side ON/OFF button. Once pressed, the LED indicator shall shown a blinking blue colour.
Once checked all the above, search for your Appmosfera again in the app. If the problem persists, please open a ticket in our technical support system.

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Last Updated 3 years ago